TERMS
Reviewed September 2026
NO REFUNDS POLICY
Please note that all events, sessions, and workshops with We The Conscious® are strictly non-refundable. No cash refunds will be issued under any circumstances. Where a cancellation falls within the applicable notice period, any amount paid will be returned as credits to your Momence account only, to be used across the studio at a later date.
CREDITS
All memberships and packs run on credits. Every class is 1 credit. Workshops are 2 or more credits.
Standard memberships and packs may be used on our mat based sessions only, excluding Aerial, hammock classes and workshops.
Premium memberships and packs may be used across the whole studio, including Aerial, hammock relaxation and workshops.
Credits are non-transferable and hold no cash value.
BOOKING
Bookings are made through Momence. Booking closes 15 minutes before a session begins. Where a session is full, a waitlist is available.
We The Conscious® reserves the right to change the schedule, cancel sessions, or substitute practitioners if necessary. While we aim to maintain consistency, bookings are made for the session itself, not for a particular facilitator.
GROUP SESSIONS AND CLASSES
Cancellations made at least 12 hours before the session start time will have credits returned to your Momence account. Cancellations made within 12 hours of the start time will incur a £5 late cancellation fee, and the session credit will not be returned. Failure to attend a booked session without prior notice is deemed a no-show; a £15 fee will be charged and credits will not be returned.
This policy applies to all members, pack holders and non-members.
If you would like to request a reschedule, please contact us at hello@wetheconscious.studio. Rescheduling requests are considered on a case-by-case basis and We The Conscious® reserves the right to refuse any such request.
WORKSHOPS
Workshops are non-refundable and all bookings are final. We do not offer refunds, transfers or credits for missed workshops.
MEMBERSHIPS
Memberships are billed monthly and renew automatically on the date of purchase, using the payment card held on file. If an automatic payment does not go through, your membership will be placed on hold until the payment is resolved.
Minimum commitment. Monthly memberships carry a 3 month minimum commitment. Annual memberships are a 12 month contract. Cancellation is not available before the minimum commitment has been completed.
Cancellation. Once your minimum commitment has been completed, cancellation requires 30 days' written notice by email to hello@wetheconscious.studio.
Credits. Membership credits refresh on your renewal date each month and do not roll over. Unused credits are lost at the end of each billing cycle and cannot be refunded or carried forward.
Guest passes. Memberships include one free guest pass per month. Guest passes refresh monthly and do not roll over.
Transfers. Memberships are non-transferable and non-refundable.
Freezes. Membership freezes may be available for injury, pregnancy, or personal reasons and must be requested in writing. Missed sessions cannot be refunded or carried forward.
Pricing. We The Conscious® reserves the right to review and change membership pricing and terms with 30 days' notice.
FOUNDING MEMBERSHIPS
Founding memberships are offered for a limited period at a reduced rate.
The founding rate is held for as long as the membership remains continuously active. If a founding membership is cancelled, expires, or lapses for any reason, the founding rate is forfeited and cannot be reinstated. Rejoining at a later date will be at our standard rates then in effect.
Founding memberships are subject to the same minimum commitment, cancellation, credit, guest pass, transfer and freeze terms as all other memberships.
CLASS PACKS
Class packs are valid for a fixed period from the date of first use. 5 class packs are valid for 1 month. 10 and 15 class packs are valid for 90 days.
Packs activate on first use. The validity period begins when the first class is taken, not on the date of purchase.
Unused credits expire at the end of the validity period and cannot be refunded, extended or carried forward. Packs are non-transferable and non-refundable.
INTRO OFFER
The intro offer is available to new customers only and may be purchased once per person.
The intro offer provides 3 credits, valid for 2 weeks, activating on first use. It may be used across our full weekly schedule, excluding workshops and events.
Unused credits expire at the end of the validity period and cannot be refunded, extended or carried forward.
PRIVATE SESSIONS
Private sessions can be rescheduled if you provide 72 hours' notice. Rescheduling within 72 hours is classed as a late cancellation, and the session will be forfeited. No refunds will be issued for late cancellations.
WORKPLACE WELLBEING & EXTERNAL BOOKINGS
If a workplace wellbeing booking is cancelled more than 72 hours in advance, 50% of the agreed fee will still be charged. Cancellations made within 72 hours of the start time will incur the full invoice amount.
Full payment is required in advance of the event date, unless otherwise agreed in writing. A booking is only confirmed once payment has been received.
Where payment has not been received by the agreed date, We The Conscious® reserves the right to release the date and accept other bookings for that time. We will make reasonable efforts to notify you before doing so.
CANCELLATIONS BY WE THE CONSCIOUS®
If We The Conscious® must cancel a session or event, we will notify you by email. You will have the option to transfer your booking to another date or receive a full refund of your ticket fee. We are unable to reimburse any associated costs, such as travel or accommodation.
LATE ARRIVALS / STUDIO ENTRY
We operate a strict no-late-entry policy. Doors will close promptly at the scheduled start time, and no entry will be permitted once the session begins. This policy is in place to maintain the integrity of the experience for everyone in the room.
If you have not visited our studio before, we highly recommend arriving at least 15 minutes early to allow time to check in, settle, and ground yourself before the session begins.
Should the doors be closed upon your arrival and entry is not possible, this will be deemed a no-show. A £15 fee will be charged and credits will not be returned. This applies to all members, pack holders, and non-members.
NO SHOW
Failure to attend a booked session without prior notice is deemed a no-show. A £15 fee will be charged to all members, pack holders, and non-members. Members and pack holders will also lose their session credit.
LOST PROPERTY & PERSONAL BELONGINGS
We The Conscious® is not responsible for any personal belongings left, lost, or stolen in the studio, communal areas, or outdoor spaces. Items left behind will be kept for 14 days before being donated or discarded.
STUDIO ETIQUETTE & BEHAVIOUR
We ask that you respect the space, the facilitators, and fellow participants. Mobile phones must be switched off or silenced during sessions. Recording or photographing any part of a session without prior consent is not permitted. Disruptive, disrespectful, or unsafe behaviour will not be tolerated and may result in immediate removal from the session without refund.
HEALTH, MEDICAL CONDITIONS & AGE POLICY
By attending any class or session, you confirm that you are physically and mentally fit to participate and that you have no medical condition that would make it unsafe for you to take part. You must notify the facilitator of any injuries, health conditions, or if you are pregnant before the session begins.
We The Conscious® reserves the right to refuse participation if it is deemed unsafe for the individual or the group. Our sessions are open to participants aged 18 and over, unless otherwise specified.
CONSCIOUS CONNECTED BREATHWORK DISCLAIMER
This style of breathwork is for over 18s only and breathwork can result in intense physical and emotional release. Therefore, it is not advised for persons with a history of cardiovascular disease, including angina or heart attack, high blood pressure, use of a pacemaker, glaucoma, retinal detachment, osteoporosis, significant recent physical injuries or surgery. Breathwork is not advised for persons with mental illness or seizure disorders or for persons using major medications. It is also unsuitable for anyone with a personal or family history of aneurysms. Pregnant women are advised against practising breathwork without first consulting and getting approval from their primary care physician. Persons with asthma should bring their inhalers and consult with their primary care physician and the breathwork class facilitator. I know, understand and acknowledge that Liza Al Sady is not a physician, psychologist, therapist, or healthcare professional. In taking part in these sessions you accept full responsibility for your own physical, mental, and emotional wellbeing. By signing up to any of our events or private sessions you acknowledge that you have read and understood the information above.
WE THE CONSCIOUS® GENERAL DISCLAIMER
By participating in any session, class, workshop, or event with We The Conscious®, whether online or in person, you agree to release and hold harmless Liza Al Sady, We The Conscious®, and any affiliated practitioners from any and all potential grounds for legal action that may arise from acts or omissions considered ordinary negligence.
You fully accept responsibility for your physical, emotional, and mental wellbeing during all sessions. By attending, you irrevocably waive any present or future claims against Liza Al Sady or We The Conscious® for injuries, damages, or losses sustained during or after participation.
This disclaimer constitutes a full and unconditional release of liability to the maximum extent permitted by UK law.
RECORDINGS & PROMOTIONAL USE
Sessions or workshops may occasionally be recorded for promotional purposes. If you do not wish to appear in any recordings or promotional material, you must inform the organiser before the session begins.
INTELLECTUAL PROPERTY
All materials, techniques, practices, and content shared during sessions, workshops, or classes are the intellectual property of We The Conscious®. Reproduction, distribution, or use without prior written consent is strictly prohibited.
LIMITATION OF LIABILITY
We The Conscious® accepts no liability for injuries sustained due to your own actions, physical limitations, or failure to follow instructions. Our liability is limited to the amount paid for the session or service booked.
FORCE MAJEURE
We The Conscious® is not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, acts of God, government restrictions, pandemics, strikes, or technical failures.
GOVERNING LAW & JURISDICTION
These terms and conditions are governed by English law. Any disputes arising from participation in any We The Conscious® sessions, classes, or workshops will be subject to the exclusive jurisdiction of the English courts.
CONTACT US
For any questions or communication, please email us at: hello@wetheconscious.studio
We The Conscious® – Hackney Downs Studios, 17 Amhurst Terrace, London, E8 2BT